Order Cancellation Policy

At Tack Leather, we aim to process and dispatch orders as quickly as possible to ensure fast delivery. We understand that plans can change, so if you need to cancel an order, please review the policy below.

1. Cancellation Within 24 Hours

You may cancel your order within 24 hours of receiving your order confirmation email and receive a full refund, provided your order has not already been processed for shipment.

To request a cancellation, please contact our customer support team via email as soon as possible.

2. Cancellation After 24 Hours

Because orders are prepared for dispatch shortly after they are placed, cancellation requests received after the first 24 hours are subject to processing and restocking charges.

• More than 24 hours after placing the order: A 35% processing and restocking fee will be deducted from the refund.
• More than 48 hours after placing the order: A 50% processing and restocking fee will be deducted from the refund.

3. Cancellation Limits

Please note the following conditions:

• Cancellation requests cannot be accepted more than five (5) days after the order confirmation date.
• Once an order has been dispatched or shipped, it can no longer be cancelled.

4. If Your Order Has Already Been Shipped

If your order has already left our warehouse, you may still request a refund through our 14-Day Return Policy.

To complete a return:

1. Receive your order.
2. Contact our support team to obtain return authorization.
3. Return the item in its original, unused condition and packaging.
4. After the returned item has been received and inspected, your refund will be processed in accordance with our Return & Refund Policy.

Contact Us

To ensure your cancellation request is processed as quickly as possible, please include your Order Number when contacting us.

• Email: support@tackleather.com
• Customer Support Hours: 9:00 AM – 6:00 PM (UK Time)